We purchased two cards and loaded $60 worth of points on each card, so that's $120 for a solid hour of gaming. We went with four kids and three adults and it was not cheap. That was such a bad experience they didn't refund the money and they took 300$ for nothing!!!!!!!! Bad custemore service no humanity or even understanding They probably saw the reservation under Muslims people so they didn't want to help that much she called me saying she can send request for her boss to tell him that this is the situation can we refund but she email me again saying no just reschedule how am suppose to reschedule if I have my dad in hospital. I asked for the refund a week ago and the manger called me saying oh you need to cancel before 30 days ago hahaha and I book it two weeks ago !!! How funny was it her name was Julia. First there was no one response my email for two days and then after two days they said oh mama we don't do refund here, and when I checked the paper works there was no info about canclltion policy. So I asked before a week for a refund and I told them the situation. I book it on August 22, and after a week I asked for a refund because my dad had an accident and he was in bad condition.
I booked the reservation two weeks before I ask for refund. Such a bad experience ever had, the manger Julia and The sale assistance for the reservation Noble Leslie they literally didn't understand any kind of situation.
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